Welcome
Chagrin Valley Dispatch is the communication center for 16 municipalities of the Chagrin Valley and greater Cleveland area. The dispatch center is the first step to providing emergency services to over 125,000 residents.

Certified staff members and state of the art communication systems allow us to initiate, coordinate and record services of all first responders.

Fully trained dispatchers maintain certifications in Emergency Medical Dispatch (EMD), Cardio Pulmonary Resuscitation (CPR), National Incident Management System (NIMS). The center is staffed 24/7 with a minimum of 8 dispatchers on duty at all times, and with 9 dispatchers on duty during peak hours.

The staff consists of 38 full time dispatchers, 8 full time dispatch supervisors, 1 dispatch manager, 1 dispatch director and 6 part time employees.
When you call
The first, and most important piece of information is your location. Be accurate and as detailed as possible. Along with your street address please give your business or condominum name, building number and unit number.

For medical emergencies
The Dispatcher will ask for the patient age & sex, if conscious, if breathing normally, the chief complaint, and what caused the chief complaint; depending on the cause, whether or not there are further safety concerns.

For fire emergencies
The Dispatcher will ask if you smell or see smoke, if you see flames - their color and quantity, if there are injuries, the type of structure, if hazardous materials are present, the number of people inside, and if they can get out. You may be advised to evacuate..

For police emergencies
The Dispatcher will ask if weapons are involved, if anyone is injured, suspect descriptions, suspect vehicle descriptions, suspect's means and direction of travel, if they have left the scene, if you are safe, the details of the crime/situation. Depending on the situation being reported, additional questions may apply.

For non-emergencies please call the center at (440) 247-7321.



National Top Ten
Chagrin Valley Dispatch is number 2 in the nation!

See the top ten list of dispatch centers in the United States.



Mobile Video Surveillance Trailers


[ Download ] the request form.





School Safety
Motorola will release this safety program nationwide!! We are the first dispatch center to offer this service and Chagrin Falls School District is the first school to take advantage of the program.


Job Openings at Chagrin Valley Dispatch


Our dispatch center has positions available.




Chagrin Valley Dispatch - (440) 247-7321